A person reads every message.
Opal is run by a small team, which means no ticket maze and no bot loop. Write to us and you get an answer from someone who can change the product.
What to write about, and what to expect.
Help with the product
Something is not behaving, a post did not go out, a number looks wrong. Tell us the brand, the channel and roughly when, and we can find it in the log.
Disconnect a channel
You can do it yourself: Channels, the account, Disconnect. That deletes the stored token. You can also revoke Opal from the platform’s own app-permissions screen, which cuts access from their side.
Delete your data
Write to us from the address on the account and say what you want removed. We delete it and confirm in writing what was deleted and when.
Report a security issue
Send what you found and how to reproduce it. Security reports jump the queue ahead of everything else, and we tell you what we did about it.
Before you write.
Most questions are answered on the FAQ. How a post travels from consent screen to published is written out in how it works, and the permissions per platform are on each integration page.
Who you are writing to.
Opal is built and operated by Arthea.
Email hello@arthea.ai, web arthea.ai.
For a walkthrough rather than an email thread, book a call.